Support and Service
SUPPORT AND SERVICE
Support and Service for Electrical Cable, Electrical Wire, Wire Harness, DC Cable, Power Cable from DelightFire
1. Adhere to the service tenet of customer first, the product quality as our life, the clients’ source is the enterprise’s wealth.
2. Credit and professional manufacturer with over 6 years history, mature advanced technology, and humanization management.
3. Rigorous and strict quality control and inspection to make sure each cable works well before delivery.
4. Quick and convenient One-stop services, which will save the clients’ trouble.
5. Perfect after-sales service system:
5.1. All packages keep tracking by our professional workers before signed.
5.2. Freely and professional products picture available.
5.3. Professional remote technical support is available around the clock by phone or online instant messenger software, such as Skype, Whatsapp, DELIGHTFIRE Messager, etc.
5.4 New products could be replaced, which is free in warranty time.
1. Warranty & After-sale Service?
1.1. One year or more warranty for different products under normal use.
1.2. Technical support by Phone, Email, Skype, Whatsapp around the clock.
2. Is customization Service Available?
2.1. Yes, we can produce a free sample for you to confirm as you request.
3. Shipping Time?
3.1. Most of our products have stock and delivery time within 48 hours.
3.2. Custom products lead time 7-12 days.
4. Payment Terms?
4.1. Telegraphic Transfer TT (Telegraphic Transfer) is the payment method by electronic transfer of funds from one bank account to another. Telegraphic transfers are also known as telex transfers, abbreviated TT. They can also refer to other types of transfers. The payment abbreviation, as is often the case, is utilized to speed discussions in professional circumstances. Telegraphic transfer is a fast nature of the transaction. Generally, the telegraphic transfer is complete within two to four business days, depending on the origin and destination of the transfer and any currency exchange requirements.
e-Checking is available to buyers with checking accounts from any bank in the United States.
4.3. Credit Card
Credit card payments with Visa or Mastercard are supported.
Total cost less than 1000 dollars, we suggest pay via PayPal, faster and lower charge fees.
5. How to custom products from DelightFire?
5.1. Consult: we will check your drawing for you after being informed by your requirements.
5.2. Quotation: We will supply you with our detailed quote according to your drawing with the best quality and price.
5.3. Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding.
5.4. Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract.
5.5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.
5.6. Inspection: The whole production procedure will be under regular inspection and strict quality control. The complete cable will be tested to make sure they can work very well before out of the factory.
5.7. Delivery: We will arrange the delivery as the terms in the contract after the confirmation by the buyer.
5.8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.
5.9. Support and Service: We will offer professional technical support and service by Phone, Email, Skype, WhatsApp around the clock